Collaborative Successes of RHC
RHC has a proven track record of collaborating with various clients across different industries, delivering exceptional results through strategic initiatives and meticulous project management. The featured case studies highlight some of the significant projects RHC has undertaken, showcasing the financial and human benefits achieved for their clients.
- Case Study: A
- Project: Custom AI Chatbot
- Client: Further Education - UK
Background:
A prominent Further Education institution grappled with operational inefficiencies that impacted staff productivity and student satisfaction. The institution sought to modernise its communication and support infrastructure to serve its students better and reduce the administrative burden on staff.
Challenge:
The institution encountered significant challenges, including a drain on resources as staff struggled with repetitive student inquiries requiring duplicate efforts, inefficiencies due to excessive time spent addressing common questions that could have been automated, leading to diminished student engagement caused by delayed responses and inconsistent communication.
Client Benefit / Outcome:
We implemented a custom AI chatbot powered by ChatGPT, designed to align with the institution’s communication style, frequently asked questions, and operational workflows. Key features included intelligent prompt engineering to maintain consistency with institutional processes, 24/7 support automation for routine inquiries such as admissions and timetables, and integrated learning support to direct students to appropriate resources. As a result, staff time spent on repetitive inquiries was reduced by 60%, student engagement improved with over 80% reporting quicker and more helpful responses, and operational efficiency increased as freed-up staff time was redirected to strategic, high-impact initiatives
- Case Study: B
- Project: Company Divestment
- Client: Health Care insurer -UK
Background:
A health insurer has divested its psychological services within occupational health, transferring operations to a third-party supplier in the industry. This strategic move aimed to streamline operations and focus on core business areas.
Challenge:
The project involved several complex tasks, including the transfer (TUPE) of 280 employees and the migration of clinical systems. The transition presented significant legal and data risks, necessitating careful management under a non-disclosure agreement (NDA). Given the complexities of separating an established business, the process required meticulous planning and continuous communication across all key areas, including HR, finance, digital data, website platforms, application alignment, and contractual agreements.
Client Benefit / Outcome:
The divestment resulted in significant financial benefits, including cost savings from outsourcing and improved operational efficiency. The transition also ensured the continuity of services for clients and provided job security for the transferred employees. The successful management of legal and data risks further enhanced the company’s reputation for handling complex transitions. This achievement set a precedent for future divestment projects and demonstrated the company’s commitment to strategic growth and operational excellence.
- Case Study: C
- Project: Data Centre
- Client: Investment Bank- Shanghai
Background:
The client conducted a discovery exercise to understand the cost options available to relocate to AWS cloud services in a co-location. This initiative aimed to optimize operational efficiency and reduce costs.
Challenge:
The project required a detailed analysis of the current landscape, including infrastructure, applications, data, and other technical debt. REE consultant negotiated contracts with telecom providers and third parties for the implementation of rack, main and redundancy power, fire suppressant devices, and remote monitoring.
Client Benefit / Outcome:
The relocation to AWS cloud services resulted in significant financial benefits, including cost savings from reduced infrastructure expenses and improved scalability. The transition also enhanced operational efficiency and provided a more flexible and resilient IT environment. The successful completion of this project demonstrated the organization’s commitment to leveraging cloud technology for strategic growth and operational excellence.
- Case Study: D
- Project: Merger & Acquisition
- Client: Gaming and Entertainment -UK
Background:
A well-known European Game and Entertainment company embarked on entering the UK market and acquiring a mature and well-known company in this business sector. REE consult was onboarded to manage the IVR upgrade, migration of the company accounts between HSBC and Newest, and coordinated efforts for the deconstruction of a data centre, providing advice and supervision.
Challenge:
The project faced several challenges due to the nature of the business and the involvement of senior stakeholders reporting to government officials. Tight deadlines and cost constraints posed significant risks to the project. The complex requirements necessitated meticulous planning and continuous communication across all key areas.
Client Benefit / Outcome:
The acquisition and subsequent upgrades resulted in significant financial benefits, including cost savings from streamlined operations and improved technological infrastructure. The project also ensured the continuity of services without disruption, enhancing the company’s reputation for reliability. The successful management of tight deadlines and complex requirements demonstrated the organization’s commitment to operational excellence and strategic growth.
- Case Study: E
- Project: Audio Visual
- Client: Asset Management - UK
Background:
An Investment Management organization required a full AV refresh across all its 70 enabled meeting rooms in two main offices located in London. This initiative aimed to enhance the technological infrastructure and improve the overall meeting experience.
Challenge:
The project involved several complex tasks, including a thorough review of current hardware offerings against market leaders, followed by a phased upgrade of all meeting rooms in collaboration with our installation partner. Additionally, the project ensured that updated user instructions were provided in all meeting rooms. The installation of a new video wall for the Bridge Operations team also required the removal of old halogen back-lit projectors and the implementation of new LED technology.
Client Benefit / Outcome:
The AV refresh resulted in significant financial benefits, including cost savings from the use of energy-efficient LED technology and reduced maintenance expenses. The upgraded meeting rooms and new video wall enhanced the overall meeting experience, fostering better communication and collaboration among employees. The successful completion of this project demonstrated the organization’s commitment to leveraging advanced technology for operational excellence and set a benchmark for future AV upgrades.
- Case Study: F
- Project: Cloud Migration
- Client: Insurance – UK
Background:
As part of the client’s strategic roadmap, a cost discovery exercise was undertaken to understand their operational running costs against On-Prem vs cloud. This initiative aimed to optimise operational efficiency and reduce costs.
Challenge:
The project required a detailed analysis of the current landscape, including but not limited to, Infrastructure, Applications, Data, and other technical debt. The decision was made to fully migrate away from On-Prem to Microsoft Azure. Following sign-off, the project then entered phased migrations, decommissions, SAT, and UAT.
Client Benefit / Outcome:
The migration to Microsoft Azure resulted in significant financial benefits, including cost savings from reduced infrastructure expenses and improved scalability. The transition also enhanced operational efficiency and provided a more flexible and resilient IT environment. The successful completion of this project demonstrated the organisation’s commitment to leveraging cloud technology for strategic growth and operational excellence.
- Case Study: G
- Project: (BCBS) 239 Mandate
- Client: Investment bank - UK
Background:
Implementing BCBS 239 within a UK bank aimed to address gaps in Risk Data Aggregation and Reporting (RDAR) and enhance the bank’s risk management capabilities.
Challenge:
The project involved several complex tasks, including managing projects and SME resources to ensure that risk capabilities were achieved according to the Basel Committee on Banking Supervision (BCBS) 239 Mandate. Implementing governance structures to manage delivery and keep key stakeholders informed was crucial. Additionally, the project required meticulous planning and continuous communication across all key areas, including HR, finance, digital data, website platforms, application alignment, and contractual agreements.
Client Benefit / Outcome:
The implementation of BCBS 239 resulted in significant financial benefits, including improved risk management capabilities and enhanced operational efficiency. The successful management of the project demonstrated the organisation’s commitment to regulatory compliance and strategic growth. Additionally, implementing governance structures ensured strategic alignment across all teams, including onshore and offshore locations. This achievement set a precedent for future projects and demonstrated the organisation’s dedication to maintaining an appropriate organisational culture, values, and reputation with all staff, customers, suppliers, partners, and regulatory bodies.
- Case Study: H
- Project: Office Relocation
- Client: Investment Bank - Frankfurt
Background:
An investment bank headquartered in Frankfurt, Germany, initiated a strategic project to consolidate its three offices into one location. This move aimed to streamline operations and reduce costs.
Challenge:
The project involved several complex tasks, including upgrading the MPLS network, enhancing disaster recovery capabilities, and modernising the data centre. Additionally, the bank needed to establish a state-of-the-art equity trading floor and relocate approximately 600 middle- and back-office employees.
Client Benefit / Outcome:
The consolidation resulted in significant financial benefits, including substantial cost savings in real estate expenses and contributions to energy-efficiency efforts across the estate. The new facility also fostered open employee collaboration, enhancing productivity and innovation. The success of this project turned the new office into a regional showcase. Following this achievement, the REE consult executed similar office relocation projects in Istanbul, Milan, South Africa, and Shanghai.